Terms and conditions for Private Lesson

SwimQwik Swim School Policies, Procedures, Release of Liability and Fee Agreement

It is critical that you understand the Policies, Procedures, Release of Liability and Fee Agreement of our school to ensure each student has a fun, rewarding and safe experience when learning to swim.

COVID-19 Safe

 If you are ill, stay home and get well

 If you have been exposed to COVID-19, please abide by the CDC recommended isolation and/or quarantine

 Please abide by the posted social distancing protocols of the facility

 Lessons will be using COVID-19 safe methods for distancing and necessary PPE

 There will be limited front desk assistance. All registration must be done online before entering facility.

 There will be no use of showers, toilets, and shared resources

Class Times
Each group or private lesson is 30 minutes in length each week. A group class is held at the same time and day of the week, each week. Camps, Clinics and Wave class length may be different. Private passes offer some flexibility in scheduling.

Single Lesson Purchase
This is the purchased of 1 swim lesson visit. The visits must be used before the indicated expiration date (30 days from purchase date). All scheduling must be done online from the customer’s account.

Scheduling Lessons
All scheduling for creating and updating a private lesson is only done online from the customers account by the customer. No phone or front desk is provided for scheduling lessons. Customers are responsible for scheduling all visits for the monthly plan and completing cancelations/reschedules within the allowed 24 hours notice for the same month. Unscheduled visits after the expiration date are no longer valid.

Lesson Fees
Purchase fees of a private lesson is non-refundable and non-transferable for any reason. There is a convenience fee on the purchase.

Refunds
SwimQwik NW will offer no refunds for any reason. All fees are non-refundable. Acceptance of the purchase terms and conditions is acknowledgement of this condition.

Expiration
All plans and passes have expiration dates for when lessons can be scheduled. This is expiration is provided in the description of the purchase.

Make-ups
In the case that a facility is closed due to staff issues, inclement weather, maintenance, instructor availability, other, a make-up class will be scheduled before the expiration of the purchase.

Missed Lessons
If a schedule lesson is cancelled at least 24 hours prior to the start of a private lesson, it may be rescheduled at any time before the expiration date of the purchase. Lessons missed without notice at least 24 hours prior to the start of the lesson are not eligible for rescheduling.

Methods of Payment
Electronic payments are the only payment methods accepted by SwimQwik. Electronic payments include credit cards and debit cards. You are responsible for making sure your form of payment remains current. Should your form of payment lapse for any reason, your student(s) may be withdrawn from classes at the sole discretion of SwimQwik.

Arbitration for Disputes
Disputes will be handled by the merchant processing provider. All dispute fees charged by the merchant processing company will paid by customer. If the dispute and/or filed complaint requires excessive administrative time from SwimQwik management, additional processing fees will be charged to the customer. Accounts in open dispute/arbitration and/or a filed complaint will be put on hold until resolution.

Positive Learning Environment
We offer a positive and light hearted learning environment primarily for children. This allows them the best opportuity for developing new swim skills. We will tolerate no harassment and/or perceived hostile behavior directed towards our staff/customers. We will provide notification when such perceived behavior is exhibited and then, if the behavior continues, will refuse service with the forfeit of any remaining lesson visits.

Trial classes
Trial classes are single lesson purchases and, at the discretion of the school, can be credited towards a monthly pass. In order to book a trial class, a single lesson must be purchased, a registration form must be submitted and all policies, procedures, waivers and other standard terms and conditions must be agreed to by the participant or guardian of the participant before he or she can participate in the trial class.

Timeliness
Please arrive early enough so that your student has time to stop by the bathroom, get changed and get equipment ready before class begins. To avoid class disruptions, if the student is more than 10 minutes late, he or she will not be allowed to join class that day.

Parent/Guardian Attendance
Participants’ parent/guardian must remain at the facility during the entire duration of each lesson.

Changing Areas, Restrooms and Locker Rooms
Children under the age of 4 must be accompanied by a parent/guardian in a same sex changing room, restroom or locker room. Children 4 years and older can use the same sex changing room, restroom or locker room unaccompanied or the family changing rooms.

Swimsuits
Anyone entering the pool is required to wear appropriate swim apparel. Street clothing is not permitted. While it is not required, we highly recommend that little girls wear one-piece swimsuits.

Swim Diapers
All students who are not fully potty-trained and all students under the age of three are required to wear a reusable (non- disposable) swim diaper. Disposable swim diapers (such as Lil’ Swimmers) can and should be worn under the non-disposable swim diaper. Reusable diapers are tighter, which helps to avoid accidents in our pools. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can close the pool down for as long as 24 hours. If a pool must be closed to your child's accident, you will be assessed fees for revenue lost due to the closure. If your student is under the age of three or not potty-trained they will be required to wear one (1) disposable swim diaper and two (2) reusable diapers. If in doubt, PLEASE do not take the chance.

Swim caps
Any student who has hair longer than chin length is required to wear a swim cap. Swim caps are available for purchase at SwimLabs NW.

Towels
You must bring your own towel. Towels are not provided.

Goggles
Unless otherwise directed by their instructor, all students should have a pair of goggles at every class. We DO NOT offer loaner goggles. Goggles are available for purchase at SwimLabs NW.

Watching Lessons
Participants’ parent/guardian must remain at the facility during the entire direction of each lesson. Spectators may watch from the defined viewing area during their Participant’s class. Spectators are not allowed in the pool area during classes except when requested by the instructor. If you have questions or requests for the instructor, you may ask them during the designated times between classes or at the front desk for the instructor.

Food and Snacks
Food and drink are not allowed on the pool deck at any time. The only exception to this is bottled water in a non-glass container.