Terms and conditions for Monthly Group Plan

SwimQwik Swim School Policies, Procedures, Release of Liability and Fee Agreement

It is critical that you understand the Policies, Procedures, Release of Liability and Fee Agreement of our school to ensure each student has a fun, rewarding and safe experience when learning to swim.

COVID-19 Safe

 If you are ill, stay home and get well

 If you have been exposed to COVID-19, please abide by the CDC recommended isolation / quarantine 

 It is the responsibilty of the customer to prevent infection and the spread of the virus. The business does not offer purchase protection.

Class Times

Each group or private lesson is 30 minutes in length each week. A group class is held at the same time and day of the week, each week. Camps, Clinics and Wave class length may be different. Private passes offer some flexibility in scheduling.

Monthly Tuition
Tuition is billed monthly. Tuition is billed for the upcoming month on the 1st of the current month. Monthly plan to include 1 visit/week up to 4 (discounted single lesson price on extra visits of month), 3 full month minimum (no pro-rating of last month). You will continue to be billed monthly until you notify us of your desire to cancel the plan (see “Cancel Monthly Plan” below). Fees (e.g., registration fees or late withdrawal fees) and tuition for promotional bundles, camps or clinics will be billed immediately. Tuition for your first month will be prorated according to the number of classes left in the month and will be billed immediately. Tuition can change without notification and will be adjusted in renewals. Tuition and registration fees are non-refundable and non-transferable for any reason. There is a processing fee. Please note there is a signup fee.

Scheduling Lessons
All scheduling for creating and updating a private lesson is only done online from the customers account by the customer. For group lessons, customers will select the day/time of week for their first class which will be reoccurring for that same day/time for the weeks following. No phone or front desk is provided for scheduling lessons. Customers are responsible for scheduling all visits for the monthly private plan and completing cancelations/reschedules within the allowed 24 hours notice for the same month. Unscheduled monthly visits expire and do not carry over to the following months.

Signup Membership Fee
There is a fee for membership. This will auto-renew every year from the purchase date until the membership is cancelled by sending an email to info@swimqwik.com. This membership does not require current lessons or plans.

Registration
There are no registration deadlines at SwimQwik Swim School. Students registering for classes can join us at any time subject to available capacity. An annual registration fee will be charged when you purchase your first plan and every year afterwards until the membership is cancelled. The registration fee is non-refundable and non-transferable for any reason.

Cancel Monthly Plan
To cancel the monthly plan after the 3 full month minimum, send an email with your request to stop your monthly renewal to info@swimqwik.com. Verbal withdrawal notifications are not valid. On cancellation, we will process any outstanding invoices. In order to avoid being charged for the next month, you must cancel on or before the 15th of each month.

Refunds
All purchases are final. When you purchase your plan, the business insures the facility and staff is available to meet the purchase committment. By purchasing your plan, you are agreeing to pay for the availability of the facility/staff independent of your child's attendance. It is your responsibility to make sure that your vacations, appointments and other activities do not interfere with participating in the swim program for your plan. SwimQwik will offer no tuition refunds for missed lesson or unused visits for any reason. In addition, registration fees and late withdraw fees are non-refundable.

Arbitration for Disputes
Disputes will be handled by the merchant processing provider. All dispute fees charged by the merchant processing company will paid by customer. If the dispute and/or filed complaint requires excessive administrative time from SwimQwik management, additional processing fees will be charged to the customer. Accounts in open dispute/arbitration and/or a filed complaint will be put on hold until resolution.

Positive Learning Environment
We offer a positive and light hearted learning environment primarily for children. This allows them the best opportuity for developing new swim skills. We will tolerate no harassment and/or perceived hostile behavior directed towards our staff/customers. We will provide notification when such perceived behavior is exhibited and then, if the behavior continues, will refuse service with the forfeit of any remaining lesson visits.

Expiration
All plans and passes have expiration dates for when lessons can be scheduled. Monthly visits must be used up within the month. This expiration is provided in the description of the purchase.

Make-ups
There are no make-ups for group lessons, except, in the case that a facility is closed due to staff issues, inclement weather, maintenance, instructor availability, other. In this exception, a make-up class will be allowed to be scheduled by the customer within a week of that missed class.

Missed Lessons
Lessons can be cancelled and rescheduled with at least 24 hours prior to the start of a private lesson. It must be rescheduled at any time during that month. Lessons missed without notice at least 24 hours prior to the start of the lesson are not eligible for rescheduling. There is no makeup or rescheduling for missed group lessons.

Methods of Payment
Electronic payments are the only payment methods accepted by SwimQwik Swim School. Electronic payments include credit cards and debit cards. You are responsible for making sure your form of payment remains current. Should your form of payment lapse for any reason, your plan will be placed on hold your student(s) may be withdrawn from classes at the sole discretion of SwimQwik. There is a service fee for payment lapses. Disputes will be handled by the merchant processing provider with fees and admintrative time paid by customer.

Instructor and Class Changes
We do our best to accommodate specific instructor requests. However, specific requests for instructors are not guaranteed for group classes. Instructor substitutions, modifications and changes can occur at the sole discretion of SwimQwik. If classes are not booked to capacity, we reserve the right to combine classes to fill the class. We reserve the right to cancel, change your lesson day, time, or level at any time at our sole discretion.

Trial classes
In some cases, trial classes may be offered by a SwimQwik Swim School. This trail class has a fee that can be credited towards a monthly plan. In order to book a trial class, a registration form must be submitted and all policies, procedures, waivers and other standard terms and conditions must be agreed to by the participant or guardian of the participant before he or she can participate in the trial class.

Timeliness
Please arrive early enough so that your student has time to stop by the bathroom, get changed and get equipment ready before class begins. To avoid class disruptions, if the student is more than 10 minutes late, he or she will not be allowed to join class that day.

Parent/Guardian Attendance
Participants’ parent/guardian must remain at the facility during the entire duration of each lesson.

Moving To The Next Class Level
Students are promoted to the next class level upon demonstration of skills required at each level. Every student will learn skills at different rates. Therefore, students will be tested for the next class level when their instructors believe they are ready.

Changing Areas, Restrooms and Locker Rooms
Children under the age of 4 must be accompanied by a parent/guardian in a same sex changing room, restroom or locker room. Children 4 years and older can use the same sex changing room, restroom or locker room unaccompanied or the family changing rooms.

Swimsuits
Anyone entering the pool is required to wear appropriate swim apparel. Street clothing is not permitted. While it is not required, we highly recommend that little girls wear one-piece swimsuits.

Swim Diapers
All students who are not fully potty-trained and all students under the age of three are required to wear a reusable (non- disposable) swim diaper. Disposable swim diapers (such as Lil’ Swimmers) can and should be worn under the non-disposable swim diaper. Reusable diapers are tighter, which helps to avoid accidents in our pools. A swimsuit or a pair of shorts should be worn over the diaper. Even a small accident in the pool can close the pool down for as long as 24 hours. If a pool must be closed to your child's accident, you will be assessed fees for revenue lost due to the closure. If your student is under the age of three or not potty-trained they will be required to wear one (1) disposable swim diaper and two (2) reusable diapers. If in doubt, PLEASE do not take the chance.

Swim caps
Any student who has hair longer than chin length is required to wear a swim cap. Swim caps are available for purchase at SwimQwik Swim School facility.

Towels
You must bring your own towel. Towels are not provided.

Goggles
Unless otherwise directed by their instructor, all students should have a pair of goggles at every class. We DO NOT offer loaner goggles. Goggles are available for purchase at SwimQwik Swim School facility.

Watching Lessons
Participants’ parent/guardian must remain at the facility during the entire direction of each lesson. Spectators may watch from the defined viewing area during their Participant’s class. Spectators are not allowed in the pool area during classes except when requested by the instructor. If you have questions or requests for the instructor, you may ask them during the designated times between classes or at the front desk for the instructor.

Food and Snacks
Food and drink are not allowed on the pool deck at any time. The only exception to this is bottled water in a non-glass container.